Play, Win, Enjoy | Refund & Cancellation Policy

This Refund and Cancellation Policy governs transaction cancellations and payment refunds for P1 Coin package purchases made on the gaming platform operated by smart player systems OÜ (hereinafter referred to as "the Company"), located at Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia.
The platform is designed exclusively for skill-based competitive gaming. P1 Coins are closed-loop virtual tokens used solely to pay match entry fees and track achievements.
P1 Coins have no real-world monetary value, cannot be redeemed or cashed out for fiat currency, and are subject to the specific refund conditions detailed below.

In accordance with Estonian consumer protection legislation and applicable European Union digital content regulations, participants have the right to cancel a purchase of a P1 Coin package within 14 calendar days from the date of purchase without giving any reason.
The statutory withdrawal period begins on the day following the completion of the payment transaction and receipt of purchase confirmation.

A purchase of a P1 Coin package is eligible for a 100% refund if none of the coins from that specific package have been consumed or used to enter any game, match, or competition.
Once any portion of the P1 Coins from a purchased package has been used to participate in a game or enter a match, the transaction is considered fully executed and finalized. In accordance with digital service delivery regulations, the right of withdrawal is waived upon consumption, and used or partially used packages are strictly non-refundable.
Promotional P1 Coins granted directly by the Company, earned as gameplay rewards, or redeemed via promotional vouchers hold zero monetary value and are strictly non-refundable and non-exchangeable under any circumstances.

To request a refund within the eligible 14-day window, send an official request via email to our dedicated customer support address at [email protected] or submit a request through our online Contact Us form.
Your request must include your full name, registered username, the email address associated with your PlayerClub account, transaction date, order ID, and the exact amount paid.

Upon receiving your request, the Company will review the account logs to verify that the P1 Coins associated with the specific transaction remain completely unused.
Once approved, the corresponding P1 Coin balance will be voided and removed from your account balance.
Approved refunds will be processed through our primary payment gateway provider (Stripe) back to the original credit card or payment method used during the initial purchase.
Refund processing typically takes between 5 to 10 business days to appear on your bank or credit card statement, depending on your card issuer.

If you notice an unauthorized transaction on your payment card involving our platform, please contact us immediately at [email protected] so we can secure the affected account and investigate the activity.
The Company reserves the right to suspend or terminate accounts and void remaining balances in cases of fraudulent chargeback abuse or intentional deception.

Any inquiries, refund requests, or official notices related to payments should be directed to the Company via [email protected] or mailed to our registered corporate office address: smart player systems OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia.