At www.playerclub.app, operated by smart player systems OÜ, one of our main priorities is the privacy of our users. This Privacy Policy document details the types of information that are collected, recorded, and processed across our platform. This policy is maintained in accordance with the General Data Protection Regulation (GDPR) and applicable international data protection standards.
1. Information We Collect
We collect various categories of data to provide our gaming services, including:
- Personal Identification & Verification Information: Name, email address, phone number, and identity verification credentials provided during account onboarding and KYC procedures.
- Transaction Data: Information related to your virtual Coin package purchases, purchase history, and payment confirmation logs on our platform.
- Technical & Risk Data: IP address, browser environment, device identifiers, session cookies, and behavioral risk metrics processed for security and fraud prevention.
- Platform Activity & Gameplay Content: Public username identifiers, country flag associations, match logs, and non-monetary active Star accumulation totals used for 30-day leaderboard rankings.
2. How We Use Your Information
The information we collect is processed strictly for the following operational purposes:
- To provide, maintain, and optimize our skill-based competitive gaming environment.
- To process virtual Coin package orders, manage consumable credit balances, and maintain account transaction records.
- To calculate active 30-day Star totals, display public leaderboard standings, and assign account rank badges.
- To communicate essential service updates, account notifications, and support responses.
- To ensure platform security, enforce fair play standards, verify user legitimacy, and prevent payment fraud or unauthorized chargebacks.
- To fulfill accounting standards and regulatory legal obligations.
3. Data Sharing and Third-Party Processors
We do not sell, trade, or transfer your personal information to third parties, except as necessary to fulfill core services under strict data protection agreements:
- Payment Processing & Fraud Prevention: We utilize Stripe Technology Europe, Limited to securely process credit and debit card payments for virtual Coin packages and monitor transaction risks. When you purchase a Coin package, your payment details (including name, email address, billing details, and card metadata) are transmitted securely to Stripe. Stripe processes this data as our Data Processor to execute payment authorization and run real-time risk screening (such as Stripe Radar) in accordance with the Stripe Privacy Policy. We do not store raw card credentials on our servers.
- Identity Verification: User identity credentials are processed securely through automated KYC verification tools to confirm eligibility (ages 21+) and prevent multi-account abuse.
- Infrastructure Services: We share data with trusted third-party hosting, database, and security providers who assist in operating our platform under strict confidentiality standards.
- Legal Compliance: We may disclose information if required to do so by applicable law or in response to valid legal requests by public authorities.
4. Closed-Loop Currency & Star Mechanics Disclosure
For full transparency under digital data and consumer laws:
- Coins: Purchased Coins serve solely as consumable match entry credits. They hold zero monetary value, cannot be traded, transferred between users, or cashed out under any circumstances.
- Stars: Stars earned from winning skill matches represent non-monetary rank points. Active Star counts are displayed on public leaderboards and decay automatically 30 days after being earned. Stars carry zero purchasing power and cannot be converted into Coins or cash.
5. Cookies and Tracking Technologies
We use session and essential cookies to maintain logged-in states, remember interface preferences, and analyze platform traffic. You can adjust cookie preferences through your browser settings; however, disabling necessary session cookies may impact your ability to play matches or access dashboard features.
6. Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), users located in the European Economic Area (EEA) hold the following rights:
- Right to Access: You may request copies of your personal data stored on our servers.
- Right to Rectification: You may request that we correct inaccurate or incomplete information.
- Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to legal data retention mandates.
- Right to Restrict Processing: You may request that we limit how we process your personal data under specific conditions.
- Right to Data Portability: You may request the transfer of your collected data to another organization or directly to you in a structured format.
- Right to Object: You may object to our processing of your personal data for direct marketing or legitimate interest grounds.
To exercise any of these rights, please submit a request to [email protected]. We will respond within one calendar month.
7. Data Retention
We retain your personal information only for as long as necessary to maintain your account, fulfill service obligations, and meet legal or financial reporting requirements. When data is no longer needed, it is securely deleted or permanently anonymized.
8. Security of Your Information
We enforce robust technical and organizational security controls to protect your data against unauthorized access, loss, or alteration. These measures include SSL/TLS transport encryption, restricted network access controls, PCI-DSS compliant tokenization, and continuous server monitoring.
9. International Data Transfers
Where processing requires transferring data outside your jurisdiction, we ensure adequate safeguards (such as European Commission Standard Contractual Clauses) are applied to maintain equivalent privacy protection levels.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational changes, platform enhancements, or legal standards. Updates will be posted directly to this page with a revised effective date.
11. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your data rights, contact us at:
- Email: [email protected]
- Corporate Entity: smart player systems OÜ
- Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia
